Privacy Policy

Last Updated: 07/21/2026

1. Information We Collect

We collect information you provide directly to us, including:

Name, phone number, and email address
Mailing or physical address, when relevant to a case
Vehicle information (year, make, model, VIN, mileage, damage details)
Details about your insurance claim, dispute, or the service you're requesting
Any documents, photos, or records you choose to share with us

We also collect limited technical information automatically when you visit our site, such as browser type, device information, and general usage data through cookies and analytics tools (see Section 5).

2. How We Use Your Information

We use the information we collect to:

Evaluate and respond to your case evaluation request
Prepare appraisals, valuation reports, and dispute documentation
Communicate with you about your case, including updates and requested information
Coordinate with third parties on your behalf, when necessary (see Section 3)
Send you updates or marketing communications, only if you've opted in
Improve our website and services

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Insurance companies, adjusters, or attorneys, when directly necessary to represent your case or resolve your dispute, and only as needed for that purpose
Service providers who help us operate our business (website hosting, email/communication tools, payment processing), bound by their own confidentiality obligations
Legal or regulatory authorities, if required by law, subpoena, or court order

4. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to understand site usage and improve user experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain site functionality.

6. Data Retention

We retain personal information for as long as necessary to complete your case, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including the right to:

Know what personal information we've collected about you
Request deletion of your personal information
Correct inaccurate personal information
Opt out of the sale or sharing of personal information (we do not sell personal information)
Not be discriminated against for exercising these rights

To exercise any of these rights, contact us using the information in Section 10. Residents of other states may have similar rights under applicable state privacy laws.

8. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our site or services after changes constitutes acceptance of the updated policy.

10. Contact Us

Synergy Auto Appraisals
18012 Cowan Suite 200, Irvine, CA 92614
(949) 909-0999
info@synergyautoappraisals.com

Synergy Auto Appraisals ("Synergy," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit synergyautoappraisals.com or use our services.